Returns & Exchanges
At True Treasures Inc, we want you to love every piece in your home, which is why we offer a 30-day return policy on all decor and furniture. If your selection doesn't perfectly fit your space, we are here to help with a seamless exchange or refund process.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
- 3.Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box before dropping it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.